All Rogar Estate and Champion wine openers are 100% inspected. Each wine opener has been tested to uncork and recork prior to being packaged. However, these wine openers are mechanical devices. They may, depending on use, require maintenance and/or replacement parts from time to time.
 

My wine opener is pushing the cork into the bottle. What’s wrong?
 

1. You may be operating the wine opener backwards. When opening a bottle of wine, always begin with the handle in the “rear” position and pull the handle forwards and down. Then stop and the bottle will be uncorked. If you start with the handle in the front, the opener will push the cork into the bottle. Review the animated movie listed under the Wine Openers heading “In Action”.

2. The guide slug may be worn out. If the guide slug is worn, the auger cannot screw into the cork. You will need to replace your guide slug. Spares & Repairs
 

My wine opener does not remove the cork; it just puts a hole in the cork.
What’s wrong?
 

1. You are most likely “over-operating” the opener by removing AND replacing the cork in the same movement. When you have pulled the handle all the way down to the front of the opener, the bottle is uncorked. If you push the handle back to the rear of the opener, you will recork the bottle, leaving a hole from the auger in the cork, but also leaving the cork in the bottle. Review the animated movie listed under the Wine Opener heading “In Action”.

2. If you are operating your wine opener correctly, you will need to return your wine opener to Rogar for repairs. Call 01902 744044 between the hours of 9:30 p.m. and 4:30 p.m. Someone will tell you how you need to send your opener in and explain about the repair procedure.
 

The cork does not come out of the bottle completely. A fraction of the cork remains in the bottle. Why is this happening?
 

Sometimes a cork is a little longer than the industry average. Our opener was designed to remove most corks. Should the cork not be completely extracted, keep holding on to the bottle with your right hand, release the clamps and then use your left hand to hold the arm down. Gently rotate the bottle while pulling down. This will remove the last bit of a long cork from the bottle. The length of the auger cannot be adjusted to accommodate different cork lengths.
 

How does the wine opener recork? Can I recork after the cork has been ejected from the opener?
 

To recork a wine bottle, you must leave the cork in the wine opener after the bottle is opened. Do not push the handle towards the back. When you are ready to recork the bottle, grip the bottle with the clamps and push the handle to the rear. This will recork the bottle.
Review the animated movie listed under the Wine Opener heading “In Action”.

©The Housewares Company 2004