Wine Opener Parts & Repairs

Frequently Asked Questions regarding Parts
 

Where can I ask for help or order parts for my wine opener?
 

You may order parts directly from us. You can down load a detailed drawing of our wine openers and a parts list. Right click on the button below to download a .pdf parts drawing. Please note that mailing costs will be added to the parts prices, they usually just run to a few £ Pounds.

By Mail:
The Housewares Company

PO Box 215
Wolverhampton
West Midlands
WV6 8HY

By Phone:

Call weekdays between 9:30 a.m. and 4:30 p.m., Mondays through Fridays (except holidays). We will need to know which model wine opener you have: Estate or Champion. We may also need to know what finish your wine opener is in: i.e. Antique Bronze, Nickel-Plate, etc. Our representatives can help you with questions about why your opener isn’t performing properly and help you determine which parts you need.

By Fax:

If you know what you need, just fax an order to 01902 744044. Be sure to include a daytime phone number so we can call you if we have questions.
 

By E-mail:

Send an email to sales@thehousewarescompany.com
If you are unsure as to what part you need for your wine opener, describe your problem and we will get back to you with what parts you need (or if you need to send it in for repairs). Be sure to indicate model: Estate or Champion and also the finish. If you want to order parts, include the following information:

1. Wine Opener model and finish
2. Items you are ordering: part #, description
3. Your name and address
4. Daytime phone number so we can contact you for any details we might require.

What are the most common parts that need to be replaced on the Estate and Champion Wine Openers and why?
 

The guide slug - part No.14 on our drawing (this is the white nylon piece that you can see when you look up into the wine opener) is the most common replacement part. If this piece is cracked, the opener cannot uncork the bottle. This can happen if the wine opener encounters a really hard cork or sometimes a synthetic cork. Because the part is cast and then fused together, unusual pressure can cause it to crack. It is easy to replace and the cost is only £4.95 including mailing costs. A wine opener can open thousands of bottles without encountering this problem or in rare cases only a few bottles.

The auger - part No.10 on our drawing (also known as the screw, corkscrew, worm, or spiral) is another part that may need to be replaced at some time. Again, the cause can be a hard or synthetic cork that can bend or snap the auger. And, this is also an easy, repair at home, part.

We sell the guide slug and the auger as a kit. The kit is £25.00 including mailing costs.

Instructions for installing parts are included with parts.
 

The wood handle and handle screw - parts No.24 and 25 on our drawing. Although these can be ordered separately, we recommend you order them together (£9.00 including mailing costs). Usually, the handle is lost in a move, or very rarely, the wood may crack after long use, long exposure to dampness, etc.

Clamp pads - sold in set of 2: part No.23 on our drawing. These rubber pads are inside the clamps and help to hold the bottle in place while you are opening the bottle. On occasion, one or both might fall out. If are still in good shape, just put them back in (see below). If they look dried out or cracked or you lose them, just order a new set (£5.45 including mailing costs).
To install the clamp pads:

You need to take out the existing pads before installing the new ones.

Place 2 small spots of Superglue (or equivalent) evenly distributed on clamp surface.

The narrow portion goes on top.

You just use a screwdriver blade to push the clamps into place.
 

Clamps - sold as a pair: parts No.3 and 4 on our drawing. Like all the outer parts of our wine openers, the clamps are cast in metal. With unusual pressure, the part can snap and break. Replacement clamp sets are available for our Estates openers ­ specify Antique Bronze and for our Champion openers: specify Antique Pewter or Nickel Plate. Estate clamp sets are £29.70 including mailing costs. Champion Antique Pewter or Nickel Plate clamp sets are £29.70 including mailing costs.
Full instructions for installing your new clamp set are included.

©The Housewares Company 2004